Xnow provides a full online ordering system covering delivery, pickup, coupons, postal code rules, time slots, and kitchen acceptance.
Customers open the restaurant website or app and browse the full digital menu with categories, images, and prices.
Customers select items
Choose variants/addons (if any)
Cart updates instantly
Customers can enter coupon codes
System validates coupon rules including:
Minimum order amount
Validity dates
Usage limits
Serving method (delivery/pickup)
Customers select the method of receiving the order:
Pickup / Takeaway
Home Delivery
For delivery orders:
Customer enters their address
System checks if postal code is serviceable
Postal code rules come from Postal Codes Management
Shipping charges are auto-calculated based on:
Postal code
Delivery zone
Order value (free delivery thresholds supported)
Settings from Shipping Charges Management
Customers choose their preferred time slot based on:
Order Time Management rules
Delivery Time Frame Management
Cut-off times, prep delays, or future scheduling
Order is submitted and instantly logged into Order Management.
Order goes to:
Order Dashboard
Kitchen Panel
Waiter/Staff App
Push & sound notifications trigger immediately
Restaurant can:
Accept / Reject order
Assign preparation time
Update status (Preparing → Ready → Out for Delivery)
Customer receives:
Push notifications
Email/SMS notifications (if enabled)
At each stage:
Order Accepted
Order Preparing
Order Out for Delivery
Order Ready for Pickup
Based on serving method:
For Pickup:
Customer arrives → Restaurant hands over order → Marks as Completed.
For Delivery:
Delivery partner collects order → Marked as Out for Delivery → Upon reaching customer → Marked as Delivered.
Full control through Order Management
Customizable delivery & pickup rules
Serviceable postal code mapping
Smart shipping charge calculation
Flexible delivery time frame management
Realtime order notifications & status updates
Integrated coupons and promo system