Self-Service Ordering Flow

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Self-Service Ordering Flow (Counter QR Ordering)

Perfect for cafés, food courts, bakeries, QSRs, self-pickup counters, kiosks, and busy walk-in outlets.


How It Works

  1. Customer scans the Self-Service QR placed at the counter.

  2. They browse the digital menu on their phone and place the order.

  3. The order instantly appears in the kitchen panel.

  4. The kitchen team assigns an estimated preparation time.

  5. The customer receives:

    • Push Notification

    • SMS Notification
      🔔 “Your order is being prepared. Estimated time: X minutes.”

  6. When the food is ready, the kitchen marks the order as Ready.

  7. The customer instantly receives:

    • Push Notification

    • SMS Notification
      🔔 “Your order is ready. Please collect it from the counter.”


Why Restaurants Love It

  • No waiting for a waiter

  • Perfect for rush hours

  • Faster order flow & no long queues

  • Simple and easy for all customers

  • No extra hardware required — only a printed QR sticker

 

🔽 Self-Service Ordering Flow

Scan Counter QRBrowse MenuPlace OrderKitchen Assigns TimeCustomer Gets NotificationOrder ReadyCustomer Picks Up